Madison Turunen: All right, so can you introduce yourself for the record?
Chui Lai: Sure. My name is Chui Lai. I’m the manager for the community affair at New York Presbyterian Lower Manhattan Hospital. I’ve been working in this hospital for 19 years, so um, you know I have a lot of great moments.
Madison: Where did you grow up?
Chui: Um I actually grew, I was born in Hong Kong, but I came here as a young child at the age of nine, so I pretty much as a city girl.
Madison: Can you tell me about how you got into your career path. What made you choose it?
Chui: To be honest with you? I never dream of working to help care fiels. I was a study, as a teacher an Art Major back in the 80s and I started out as a teacher in the local school. But then I found it wasn’t really what I was anticipating for. So, um then I moved in to do small business with my husband after we marry and built our family. So, my husband has a driving school. He’s an instructor. So, it was until 9/11, because of one hospitalization of my mother in law back in 2001, make me to think maybe I should come into the hospital to help the people in need. I was coming in here as a volunteer to be a medical interpreter and then the opportunity came up, you know, um where they really need a full-time, you know, medical interpreter, especially to serve you know, the Chinese population. So, I got the job and then I was spending my first 10 year building the medical interpretation service for the hospital. Yeah.
Madison: So, can you tell me what your job was like pre-COVID?
Chui: So pre-COVID I was um the external face of the hospital. Um I, as I mentioned earlier, my first 10 year, I was working inside the hospital with the medical team, serving as the communication tool between the doctors and the non-English speaking Chinese patients. Then nine years ago, I got promoted to be working out in the community um trying to connect the dot how to provide better access for people you know, into the health care system. So, I was doing a lot of um public events, health fairs, and I also promote a lot of our doctors you know into the community, doing a lot of lectures and meetings with community doctors.
Madison: So how has your job changed with the covid-19?
Chui: Oh, a big change. As I mentioned earlier, I used to be working outside most of the time, um but because of COVID, right, so everything shut down. The city would not allow right, any large gathering. And we are telling everyone to stay home and you know, try to, you know, isolate themselves, you know, from the surroundings because there was a lot of unknowns, like how we contracted the virus. So, the best thing is to tell people to stay at home and not to engage with others, even with their family members, try to just stick to as little as possible and really keep a social distancing. Um. So, all my activities were postponed from March 16, I believe, yeah that was the date that we decided to close everything down. But then, you know, I said to myself, but we can’t just shut the doors to our public, you know, and we need to let them know us will continue having some type of communication because there was a lot of unknown. There was a big fear. And we need to also educate the people how to stay well and how to stay away, you know, not to be contracted to the virus. So, um I was looking, you know, all ways of connecting the dots. So, of course, you know, I through emails, I was able to reach a lot of my community partners sharing them what’s going on inside the hospital, um especially, you know, um we had to shut down some of the medical services you know, like some of the elective surgery we have to cut. And we could only allow certain patient to come in. And then we also have to start teaching people how to go into telemedicine. Like instead of coming to the hospital to see a doctor, they could use the online tool. Um. We have, you know, the telemedicine that was already in place. So that was one good thing. But we have to walk them through, you know, navigate the system, because even though, you know, a lot of people um may, you know, be very computer savvy, but telemedicine at the time was still pretty new to them.
Madison: Right.
Chui: So, we helped them to connect by how which number to call, what they need to do, you know, and what’s the best way to, you know, keep their families safe.
Madison: Were you able to work from home or were you still in the hospital?
Chui: To be quite honest with you, I actually come into work. I, even though I’m not a clinical person, but I kind of feel I need to be here at the hospital, you know, to support my team especially, you know. They have such a bigger and important job, you know, like to say we can’t help them. But, you know, they have a lot on their plate already. So at least for me to be in the back support, I could help to, you know, um provide a lot of other non-clinical aspects, you know to support our team.
Madison: Can you share a little bit about your experiences with the spike in cases and at the height of everything?
Chui: So… I think this kind of brings back like um what happened back in 9/11, um there was a lot of fear. Um. There was, I mean, I’ve been in the city for 40 something years. I had never, ever seen such a ghost town, to be quite honest. Um, I remember in the morning when I walked in, you know like, I walked to during the height of the pandemic, I actually stayed over um at a friend’s apartment because he was away from the state. So, I was able to have the apartment by myself and to be safe you know and keep my family safe, too, because I work in the hospital and easy for me to commute, you know, back to the hospital on a timely fashion. So, I would stay at apartment in Chinatown. So, I remember like 5:30 in the morning I walk to work and there was not one single, no cars. It was just so empty and lonely. Um. And when you come into the hospital, it was it was very quiet, you know it was. And you could you know, even though we have masks on and everything, but you could really feel the tension and the stress from among many of my colleagues. You know, I guess the, the main problem is it’s not like that it’s a lot of work or you get on this long hour, it’s the, it’s the stress level of fighting a battle where you don’t even know who your enemy is, you know, or where they are. That is the most frightening thing that I think a lot of us have kind of felt during, you know, those first couple months, like we don’t even know where to start. You know, that’s, that’s the most striking you know aspect that I have.
Madison: You know, I know early on in the pandemic, there was a bit of xenophobia going on in Chinatown. Do you have any personal experiences or insight to that?
Chui: Yes, um you know prior, you know for the outbreak in March, right back in February, because um this virus actually breaks out in Wuhan, China. So there was a lot of media, you know, and also our, our current administration keep identify it as a Chinese virus, Chinese virus, we, like I personally feel my safety was in jeopardy, too, because I had seen, you know, cases when I was when I back then was permitted to work at the train station. Like we, we get these, like, really um bad impression or unfriendly impression from other people, thinking that, especially if there are some Chinese folk who are stuck wearing masks at that time back in February and they, I have witnessed a couple of cases where, they actually got attacked or was also getting by some abusive remarks, you know, from other, you know, riders, you know. And, you know, to me, it just doesn’t sounds right. And it kind of also create a threat, you know, to many of the Asian population at that time. So, I was even telling my mom I don’t go out, you know, shopping. I was telling my parents, like, no, you know, you can’t go out on your own. You have to be accompanied by us or, you know, go, well, well we have to think twice where we should go in terms of yeah.
Madison: So, you touched on it a little bit. But how did the pandemic as a whole affect your personal life outside of work?
Chui: Um, I think, you know, this pandemic really, um kind of like put a hole in, at a moment, like, like everything kind of just stop at that moment you know, and we have to really and because we are so isolated, like I mentioned earlier, because I was away from my family, I couldn’t um go back to my family until I almost, like a month later when things a little bit um more secure, um I was able to go back um on the weekends to see how my parents, because I live with my elderly parents and also to help them out to do the food shopping and um things like that. Um. So, we have to really, like, look like turn everything around you know, what is the most essential, very important to us? We have to go to do like I remember you, I have to go to do grocery shopping. I have to be there like by 8:00. I have to be really like get to the front of the line because like, I remember one time I didn’t get there until 10:00. It was like a madhouse and it was just um panicking. Like there was a long line. And people are not really keeping social distance, you know. So, after that, it’s a one-time experience. I have to, like, really plan myself ahead of time, like what to do, where to go. And I try to keep the time short. You know, just grab whatever I need and run out from the store there.
Madison: Can you tell me a little bit about your experiences as New York City starting to do better towards the mid to late summer period where cases were low?
Chui: So, when um you know, we kind of have a plateau right, after June and July, so and the city is allowing us to kind of opening up more business and, and I think, you know, that’s also the time where I even said to myself, like, we cannot just keep on living in the fear and living in this type of pressure, you know? So, um I actually start to um reach out um to my close contact, you know, um even, you know, with my families. I remember when one day I literally took my mom out to the supermarket because she could never imagine you know, what I told her about what’s happening out in the city because she’d been cooped up in the house you know, for over three months, you know. So, I said, I’m going to take you out, you know, just to see what’s happening outside. And, you know, and I think things a little bit more control, but, but then people are more have a way of keeping themselves social distance, you know. So she was able to witness what is going on as she saw all the shops that have been closed, some shop were even board, board up because of looting, you know, um so she could kind of have a, you know eye opening, what is going on around the world so she understand the significance of why we told her like have to always wear put a mask on you when you try to limit visitation like, you know, she when me when I’m not in the house. Thank God, at the time, one of my sisters who was working at home, so she was able to be with her and our home as well. But we were explaining how important it is to keep the PPE on, have the gloves, mask, everything, and clean every countertop, things like that. Yeah. And then we start and at the same time I start to build more um activities. Like I said, we don’t, we had shut off a lot of the community activities. Right. But then I said, you know, not just for myself, but I think to a lot of other publics, you know, residents who’d been locking themselves at home, they need some kind of engagement. They need some kind of communication with the world, what’s going on. You cannot just keep on living your fears because it just kind of like I find that mentally it is really making a lot of people have you know, hallucinations, you know, so I start reaching out to my doctors and I said, um would you, you know, join me to provide some virtual lecture to you know my, my, my residents? You know, because I used to run a lot of these activities prior to COVID, you know, so before they used to travel, you know, and we engage in the big room. But now I was able to zoom or even so, I was doing a lot of some health lecture. Even now, you know, we still have it lively on and many and I was really happy that I was able to sustain the program because I was able to reach not only people close by where we are down here, lower Manhattan, but also like uptown, you know, at Upper West Side, Upper East Side and even from Brooklyn because people can don’t have to travel. Right. So now they could do it safely at home for some groups who don’t have or don’t know how to get on school or don’t have computers, you know, WIFI, I was able to do like a small focus group by phone, like I make a lot of house call to some of our prior participant and, and they really welcome like these check-in call, just to say hi, see how they’re doing, you know, making sure they have the medication, making sure everything is OK, you know, and reminding them, you know, like now we are open for more outpatient services, you know. Now we start to remind them to follow up with the annual health checkup. Right. Or to do the mammogram or do the colonoscopy um or even just to do a video visit, you know to their primary care doctor, you know, just to make sure everything is in the right place, you know. I know nowadays a lot of people is still afraid to go to the hospital or go to the medical office you know, but we don’t want them to delay care, especially elderly who have chronic illness. So, they need to continue to monitor, you know what’s happening.
Madison: Now, do you think that virtual events and experiences are going to be ingrained into your job from here on out?
Chui: Definitely, I, I don’t see why not, like even if we go, you know after the vaccine, you know, is done and we are open to conduct things as pre-COVID, you know, I see this virtual platform actually is beneficial to many people, like exposure, I said it really connect the dot and, and bring everybody close together, you know, and in a much safe manner. And, you know we just have to um, um plug it in as part of the activity to jump back a little bit.
Madison: What was it like on your end experiencing the lack of PPE and the need for ventilators when it was so compromised?
Chui: So, I have to really say kudo to many of our providers and technicians in the hospital, I know back in April and May, you know when we really have a high volume of COVID patient coming in and we don’t have enough ventilators in the city, our team and New York Presbyterian was the first team to develop um a way to share the ventilator between patients. Um. So, you know, I have to say, you know, many of us really like being out of the box, you know. to think of ways in life to utilize whatever resource we have to deal with the situation. Right. And in terms of PPE, like I have to say thankful to our leadership team like they really, um way in advance have told us in a very you know well-mannered like how we should preserve and who really should, and think of ways they how to not to waste resource. You know, like if someone had put on a isolation gown, you know, how could other team players to support that individual, you know? So you know, you don’t have to keep on changing gowns every visit like we would think of ways like we have to go into an area, you know, what are some multiple tasks that we could complete right, before we have to come out you know, and exchange that gown? You know, put it in a very good, meaningful usage, you know maximum to the advantage.
Madison: You touched on this a bit, but how did you support your team in coping with their fears?
Chui: So, we actually part of my role in the back end was I actually was able to communicate with a lot of um people outside of the organization um who have such a great heart to donate and support our front-line staff. Um. So, I have people calling me every day like they want to donate masks, they, they want to donate gowns, they want to donate foods they want to do hand creams, you know, something, you know just to cheer our team up. You know. So, me and several of our team members, we actually have what we call a little wellness cart where we go around to the units each day and we like kind of I provide these foods and say thank you to our team. So, it’s really a very encouraging you know moment, especially you know when someone feels so helpless and we are there you know and we need them. No, you know, you’re not you know, you’re really doing a fascinating job and you are here just for being here. You really doing so much to our patients and to each other, you know, and, and um yeah, and I found that we, we become, I become so popular. Everybody was like Chui, you know, like what goodies that you’re bringing me today, you know? So, I’m glad I was able to bring some cheer to, to a lot of my teammates.
Madison: And how were you able to cope with your own fears and fears for your family?
Chui: Um So, one good thing is really about technology, right. So, we have face time. So even though I’m not physically there at home with my parents, you know, we do a lot of face time um phone call. We also, you know text, you know each other. Sometimes we, you know we send a text message to encourage each other, you know, just to use our own you know, mechanism. You know, sometimes I you know, we have like a donation of food from outside, I would take a picture and say, look what we have today, you know, this is our super burger from someone. And just to let others know that someone out there is caring for us and we are here for each other. Um. And, and I have to say also, you know, we at NYP, we have a health, health wellbeing coach who constantly provide resource and support to our team. So, like, you know, if we ever feel like we need to have some downtime for ourselves you know, we could go on to the website and we could do like a moment of you know mindfulness meditation, you know so.
Madison: Shift gears a little bit, how has the Black Lives Matter movement impacted all of us?
Chui: Oh, yes, that was very a big one, um I think, like, because I said I pretty much grew up in the city. So, I have encountered many of these um, you know, racism issues you know throughout the years. But I think this year it’s, it’s really creating a very great impact, even among our team, you know within our institution, because we are so diversified, right. And um and sometimes it’s not only just talking about Black Lives Matter, it’s really everybody. You know, as I approach earlier, like you know, back in February, I feel the Asians are being attacked, right, for no reason. So, when the Black Lives Matter come out and, and everyone is really looking you know into it and talking about it, you know then it really raise awareness for everybody, even among our staff, our own team. And I have to say, like when we were, we, we have these town hall meetings where our peers are sharing their stories, especially um, I remember one of my colleagues, she’s a registrar. Right. And when she told me how each day she feared for her children, especially you know, her fear of getting a phone call you know, from the police about her kids you know, and I, I kind of felt it, you know, because I’m a mother, too you know, so I could imagine how painful and troublesome it is to live like that, you know. So, I guess, you know even like it happened in the past, but this time it really hit us hard, right, and really make everyone one to feel the same. Like is not only about race or color. This is an individual, you know, it’s human, it’s all kind.
Madison: How would you say the hospital has taken initiatives to support people of color?
Chui: Absolutely, one hundred percent know ever since, you know, just such a matter have opened. We just recently have created a center of health justice, where we really look at disparity and look at how individuals are being treated, you know. Or population who are really underserved because of their socioeconomic status or because of their, you know, um their race or because of their ethnicity, you know, or because of their gender and preference. So, you know, I have to say, you know, I am very fortunate working in an institution who really you know open and respectful, kind and willing to, to end all this prejudice, you know and give opportunity you know for everyone, you know. And we have this cradle of respect where we, you know, every day follow, you know, how we should treat and, and treat everyone with the same level of respect, you know, regardless of age, religion, ethnicity and anything.
Madison: Has your team held any events that are pertained to diversity training or the movement in general?
Chui: Oh, yes. We all, you know, not just the management, but like all staff, we have to go into all these learning modules. Right. Um. How, you know, we should you know recognize what you know is the proper way, you know, to address, you know, even just recently, we, we have something just for our frontline staff talking about um how would you identify our patients you know, like besides their legal name? You know, perhaps maybe they have another name they prefer, right, to be addressed. And we should acknowledge that, and we should embrace that.
Madison: Now, you said you identified with the Black Lives Matter movement. How in your personal life have you participated within the movement this year?
Chui: Um, I put it out this way, I think. Um. In the past. Um. Because of maybe um, you know I was still young, you know, we have a lot of stigmatism, right? So, there would be places where I would avoid not to go to, like I you a perfect example, I would never travel up to Harlem by myself you know, because having stigma. Oh, that’s a poor neighborhood. That’s where the black people live and they state they kind of symbolize dangers and bad outcomes. Right. But now I tell you, I, I pretty much feel very comfortable you know crossing above 90 street, you know, like going into Harlem. Going to Browns myself. You know, I travel to visit my colleagues up at Allen Hospital up at Browns, you know, taking the train on my own. And, and even like I’m not familiar with the neighborhood, but to be honest, I don’t find myself in fear or feel pressure, you know, to going into those neighborhood on my own, you know, because I see them just as one of my own house. You know, just because, you know, the color of their skin is a little bit darker than I do doesn’t mean they are a different person than I am. So, I’m open and I feel much more comfortable, you know, to have conversation and engagement with them.
Madison: Would you say you’ve experienced any intersections between the Black Lives Matter movement and covid-19?
Chui: Um. In a way, yes, I think because, you know, when you know, when we first dealt with covid-19, we kind of have a lot of um level of, like in control, lack of ability, what you do, but then when the Black Lives Matter happened, it is something that we can do, you know. We can change ourself, you know, and, and we should you know, I find that you know it’s time that we should really stand up and speak up ourselves and put our words into action, you know not just saying yes, yes, yes. But, you know, just do it. You know, um I remember we have a special um ceremony where we were outside in, in outside of our courtyard in front of the hospital and everyone kneel down for that nine seconds, you know like when you just talk about nine seconds, it doesn’t mean anything to us. But when you were there and kneeling down for that nice second, then you could really feel what it’s like, you know.
Madison: It’s personal.
Chui: Yeah. That, then it becomes like really wow. This is why it mattered; you know. This is why they need to speak up, you know. This is why, you know, everybody should act together.
Madison: Have you experienced in New York at all, people of color not receiving adequate health care and access to health care, over the past year?
Chui: Um, I have to say, it probably depends on different neighborhood, right? Um, I do understand, like in some of the Brown’s neighborhood, they are some um underserved areas because it just does not like the big um market share there. And I guess also, you know, for a lot of time, um the families, they are not really getting enough resources from the community. So, you know this is something that, you know, we especially in my in my team, you know, something that we could look at. This will be a, like I said a good opportunity, right, to go out and, and look at where, where are the needs with the missing gap. Like, I could say even for where I am now at Lower East Side, I think there’s also a lot of um community that is not really adequate service out there. Um. So, there’s also a big opportunity there for me to explore, you know, when we have an outside chance to work.
Madison: What are some ways you think that you could explore these opportunities in?
Chui: You know, we should really look into some local partnership, like some church-based group, um, um, because I for the past couple of months, because of you know, engaging with different meetings, I learned a lot of our African-American and Hispanic, um Latinos family, they, they are very strong faith based group. So, I think working with, you know faith-based organization, maybe we could kind of build more partnerships and, and would let us have a, a more engagement activities you know, because you also have to build a trust right before you go out there and say, hey, you know, we welcome you, but they don’t know who we are, you know, so we need to build the trust. We need to earn their, you know recognition, you know. And then we could start, you know, little by little, you know, and see what we can do to help.
Madison: Now to project a little bit. How do you think the election of Joe Biden will impact these two parallel events?
Chui: Um, I think right now there is a lot of um, there’s a lot of tasks that our new administration needs to address. I think the first thing is really to, really have a better control of the COVID, you know, because every day when you keep seeing and hearing the increased cases and a number of deaths is very daunting. And, and also, you know, look at our economy, you know, like people are out of jobs. OK, how much can the government, to support them, right? This is like an endless hole to fill. So, I, I guess before we talk about, you know, the little things, we need to really take care of these two major factors, you know, is to kind of control the number of the illness to break out, and also, you know, to how we can bring the people back to work, OK, give them a job. So, then a lot of the other, you know, issue, the social issue can be resolved, which also include health care.
Madison: What are you hoping to see in the next few months as we head into flu season?
Chui: Um, I truly wanted people to believe in science. I know there’s, we’re talking about vaccine right now. Right. And but still, a lot of people are uncertain, like they say to me, like, oh, we don’t want to be the guinea pig. Right. But listen. If we don’t know what works and what is not working right, but definitely I know if you are not go for something, we could, we’re talking, you know about death, you know. We’re not talking about simple illness, you know. This is and this is not only like in the past we thought is only fatal for the for the elderly. Right. But now it has proven even young babies can contract and kill instantly. And a lot of our youngsters, you know, the 20s, the 30s, Ok, the 40s, OK. So, no one is being examined. OK, so I think we just cannot worry too much. But we have to try what’s best for us to keep ourselves alive and then continue to work on people, you know, worry about side effect or whatever, you know. Well, let’s, let’s just stay alive first, OK? And then where we the rest later.
Madison: What are you hoping to see in New York City as a community moving forward?
Chui: Um, I really want to see there’s unity and that people will respect each other. You know, um I think, you know, it’s enough about, you know, to talk about Chinese factories or, you know, where who is, who’s to blame. You know, we really should work together, put all our differences behind us and you know, really focus on how to do our city again, you know. Because if we continue to let this go on for another three months or six months, it’s not hurting just our small community, but as a country, as a whole and also as you know, the globe, you know, because we are such a you know, big influence. Right. So, everyone is watching us, you know what we are doing. So, I think we all should really work together hand in hand till we solve the problem in front of us.
Madison: Now, from your personal opinion, do you think that we will enter another period of extreme lockdown where most things closed down and people are off the streets again?
Chui: Um. Not New York city, to be quite honest, I have to say, you know, I have seen many of us are very diligent you know, and, and I guess because we live in a big city and people understand the impact and they and we already experience what a lockdown is like. So, nobody wants to have another lockdown. And people understand by just closing the shop and, and asking people to stay in the house so is not going to let the problem go away. OK, so we have to be smarter. And, and scientists already have proof to us that as long as we keep our masks on, we keep a social distance and we do our hand washing, you know, things, life can move on. OK, Life can continue. OK, of course, you know, like we just have to be mindful, like we talking about holidays coming. Right. So, you know, listen, I don’t think my parents would get upset, you know, or my siblings would get upset, we’re not having a family party, you know, with big fat turkey anymore. You know, we could still send, you know, text message or like say hello through zoo you know, whatever, you know, and, and be creative, OK? But we just have to do our parts, that’s all.
Madison: Have you had any experiences with people who deny the extent of the coronavirus and how do you navigate that?
Chui: What do you mean by?
Madison: Like have you, either at work or in your personal life been in contact with people who don’t believe in the existence, in the early period, or now are refusing to wear a mask and do not find it to be as troublesome? And how have you dealt with that?
Chui: Um. To be frank, not, not many, I, I have to say, you know, our colleagues are very respectful and know because we are where the health care workers, so we know what works, right. Even, you know, at times like right now, you know, we can say to our colleagues, like, um if we have to take breaks, like go to lunch right, we try to minimize the risk of, you know, spreading the virus through to our team, you know,. So, we would actually have a um, very like, try to cut short our mealtime and not to like socially like or in the in the break room, you know, or the cafeteria like we try to. You know, just like we go in and take a ten-minute break lunch and go and let other people so they could rotate to take turns, you know. So, and I think a lot of people also I see out in the community like you know the do go out for lunch, but they also try to stay outdoors. More is compared to the indoor. I mean, we do talk about like the indoor dining, I mean, the outdoor dining may start getting trouble because as the weather getting colder. Right. But I noticed that actually a lot of people are putting up you know, more like little like, a building little shack or houses on the sidewalk, you know, and, and some of them are very creative and very festive, too. So, you know, so I mean, I to be honest, I don’t because I work in a hospital, so I don’t go out to eat that much. But I do try to support some of the local business, like we will order take outs, you know, once or twice I have like early breakfast you know, with my son or just like two or three people maximum, you know, I try to keep the numbers low, you know, just have to be a little bit more um mindful, you know, that’s all.
Madison: What would you say to people who refuse to wear a mask at this point, if you could?
Chui: Well. I would seriously, you know, I usually bring extra mask with me all the time when I go out, I would just politely go over and hand them one of my masks and just tell them, like, can you please put this on to keep you safe and us safe, you know? And, of course, you know, is in a nice manner, not in an abusive way, you know. And I think, to be honest, I think sometimes people just, you know, just need some reminder or maybe they say, oh, I’m just doing a quick thing, you know it’s OK?
Madison: Right. And then on a more positive note, what would you say has been a highlight of the community coming together to support one another through all of thiss?
Chui: Oh, I think our community has been great. I, I remember the most the most um impressing part, I remember is during the pandemic, the height of the season, um our neighbors and our firefighter truck, they come every Sunday night to cheer for our team. I mean, that was really a special and there were several nights that I experienced that because I used to serve meals for my staff. So like it was such an um embracing moment where you see the whole block filled with neighbors even across from us, the towers, you know, like people standing on the balcony, banging, and you know just making us cheerful, just holding a sign to say thank you. You know, that just that is the most rewarding that I could say, you know, from the community and also the tons of stuff that people have to us, the greeting cards, the thank you note, you know, those are the, the things that keep us going. You know, they, they, they are our energizer.
Madison: Right. And then lastly, is there anything that we haven’t gone over that you would like to share about your experience?
Chui: Um. No, I think we, we talk a lot. You know, um I, I just have to say, you know, like I went through a 9/11, the Superstorm Sandy, you know, and even now COVID. But I have to say, you know, um we, we are New Yorkers, you know, and I really believe that, you know, with our strength together and working together, we could we could defeat this, you know covid virus. You know, we just have to stay strong and, you know, and we just have to, you know engage ourself and do our share. That’s all, you know. And meantime, you just stay well and stay safe, you know, follow the protocol.
Madison: Absolutely.
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